Telus Class Action | Rochon Genova

Class Action Website

https://www.perminuteclassaction.com/

The Claims

A class action against TELUS Mobility, certified by the Ontario Superior Court, on behalf of TELUS customers between August 18, 2006 and July 1, 2010 whose wireless calls were rounded up to the next full minute (the “rounding up practice”).

The action alleges that this billing practice constituted a breach of contract and consumer protection legislation. The allegations raised in the proceedings have not yet been proven in court and the court has not made any decision about the merits of the case – rather that it can move forward as a class action to trial. TELUS denies that it acted in breach of contract or consumer protection legislation and that it has any liability.

The Class

All individuals resident in Ontario who, at any time during the Class Period (August 18, 2006 to July 1, 2010), were customers of the Services on either a Pre-Paid Plan or a Monthly Plan offered by TELUS, and who were ‘consumers’ pursuant to the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, excluding any customers who were billed by the second during the entire Class Period.

Updates

The class action was certified by Order of Justice Conway on November 25, 2014,
TELUS appealed Justice Conway’s refusal to stay the claims of TELUS business customers to the Court of Appeal for Ontario. The appeal was dismissed.
TELUS obtained leave to appeal Justice Conway’s refusal to stay the business customers to the Supreme Court of Canada, which granted the appeal and stayed the business customers’ claims. Justice Conway’s Certification Order was varied by the Order of Justice Morgan dated February 2, 2021, to amend the Class Definition to give effect to the Supreme Court of Canada’s decision.
On July 31, 2024, TELUS brought a motion to amend the Certification Order to declare that the determination of whether an individual is a consumer is an individual issue, to stay the proceeding until the Plaintiff obtained an approved litigation plan. Justice Morgan dismissed TELUS’s motion on June 3, 2025.
On November 6, 2025, Justice Morgan directed that the summary judgment in this action shall be heard, along with the summary judgment motion in a parallel case against Bell Mobility (Corless v. Bell Mobility Inc., Court File No. CV-08-00360837-CP00). Justice Morgan directed that the summary judgment motions should be heard consecutively, over the course of three weeks, by another judge of the Ontario Superior Court of Justice. On November 6, 2025, Justice Glustein appointed Justice Leiper to hear the two summary judgment motions.
The summary judgment motions are scheduled to be heard in February 2027.